All items should be inspected for content, quality, and damages upon receipt.
Any item returned due to manufacturing defect must be returned within fifteen (15) days of the invoice date. Defected items will be inspected by Ptak Brothers Jewelry. Once the item has been inspected and confirmed, the item may be exchanged/returned or refunded. Any and all C.O.D. customers will receive their refund check by mail after the original check has cleared. No credits will be applied against new orders/shipments.
All finished items are non-returnable and non-refundable. Finished items include items which have been polished and set with stones (diamond or gemstones). Finished items also include: any item which has been custom made, any product that has been set with customers’ stones, and any items which have been adjusted, altered, sized and polished.
Items ordered as an unfinished and unaltered raw casting will incur a 15% re-stocking fee and incurred freight charges.
Any product special order, custom made, altered or adjusted is non-returnable and non-refundable.
Basic Contour wedding bands which have NOT been special ordered, custom made, altered or adjusted, and set with diamonds or gemstones will incur a 30% restocking fee. If returned, accounts are subject to additional charges to cover all labor and loss of materials used during scheduled production.
When returning an item, please contact our Customer Service Department within fifteen (15) days of the items invoiced date to request a RA (Return Authorization) number.
By Phone/Customer Service 1-212-869-8110
Please note obtaining an RA number does not guarantee the acceptance or refund of returned item.
Items must be shipped and received within fifteen (15) days of obtaining an RA number. Failure to do so will annul your RA number.
Please note the RA number must be visible on packages shipped back for return. Packages without an RA number will be refused at your expense.