RETURN POLICY

This Return Policy is the same as our store Refund policy. You can also read it at www.lovingembrace.com/policies/refund-policy.

We have a 30-day return policy: you have 30 days after receiving your item to request a return. All purchases are made to order, and any return that is accepted will incur a 20% restocking fee.

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue.

To be eligible for a return, the item must be in the same condition in which it was received, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at mail@lovingembrace.com or 1-212-869-8110. If the return is accepted, we will send a return shipping label and instructions. Items sent back without first requesting a return will not be accepted. Packages may require a return authorization; packages without one may be refused at the sender's expense.

Customized items, including special orders, personalized items, items set with a customer's stones, and items that have been adjusted, altered, sized or polished, cannot be returned. Sale items and gift cards cannot be returned.

We stand behind the quality and workmanship of what we make. Once an item has been delivered to your client, we cannot take responsibility for damage that occurs after delivery.

The fastest way to exchange an item is to return the item you have and, once that return is accepted, place a separate purchase for the new item.

After we receive and inspect the return, we will let you know whether the refund is approved. If approved, the refund is issued to the original payment method. Bank or card processing time may apply. C.O.D. refunds, if any, are issued by check after the original payment has cleared.